POLICIES

Age requirements
To access my spiritual guidance and mentoring services you must be 21 years old or over. Angelic Reiki healing and regular polish treatments are available for children and teens. Parental permission and attendance is required. Please contact me directly for details and bookings. Gel polish and gel nail art is only available for clients aged 18 or over. Any questions can be directed to me at: hellochanelmarie@gmail.com

Please note that clients may be required to show ID before the commencement of the treatment/session.

Booking approvals and confirmations
You will receive a confirmation of your booking sent directly to the email address that you have provided. This will be sent upon receipt of payment for your treatment/session/service. The client is required to respond to the confirmation email in order to confirm their attendance. Failure to do so can result in your booking being cancelled.

Arrival
Please be on time for your appointment. Arriving late will limit the time of your treatment and no extra time will be added to your treatment/session.

If you are late by more than 10-minutes your booking will be cancelled and offered the option to reschedule, subject to availability. You will not receive a refund. You will still be required to pay for the full amount of the time of the service that you have booked.

For your first Healing or Manicure session you will be asked to complete a brief, confidential client form. This is to check for contraindications to any treatment. It is possible to have this emailed to you before your session. If you choose this option then the form must be returned, at least, 24 hours PRIOR to your treatment/session.

Running late
Please get in touch with me as soon as possible, if you are running late. You can do this via email or at the number for the studio/therapy room where your session is being held. Please note, it will not be possible to add extra time or make up this time, especially for in-person bookings.  You will still be required to pay for the full amount of time booked for the service that you have booked.

Cancellation policy
Should you wish to cancel an appointment, please let me know, at least 48 hours before the scheduled time and date of your appointment.

Clients who fail to cancel or reschedule within 48 hours of the commencement of the appointment, will still be charged for the treatment/session booked. No refund will be offered or given.

Contact information
It is YOUR responsibility to ensure and check that your email has been received. I accept no responsibility for lost emails. Where incorrect or inaccurate contact information is provided, it is the client’s responsibility to identify the errors and contact me here or at: hellochanelmarie@gmail.com to have them rectified.

Mobile phones
Mobile phones are not permitted during any treatment/session because this compromises the hygiene of the treatment area and stick to appointment schedules. Photography, video or audio recording is not permitted in any treatments/sessions.

Payment options
I accept PayPal payment only and this must made in advance of the booking.

Children & Animals
Please note that I cannot accommodate children or animals at any of the venues.

Transfers
Sessions can not be transferred after purchase to a different recipient.

Package offers or time specific sessions
If you book a 3 month or other time specific package/session, all sessions must be booked and received within that designated time frame. Sessions will not be carried over beyond this date. Failure to book and complete sessions within that time frame will mean that you lose any remaining sessions. As such you will not be eligible for a refund, the option of claiming the session(s) back or rescheduling. It is YOUR responsibility to book your sessions in advance. I do not accept cancellations or refund requests once we begin working together.

Change of mind
Refunds and price adjustments are not permitted for clients who change their mind or do not hear/feel what they want/expect to hear/feel in their session. Each person’s healing session is personal and unique to them. I make no promises as to how you will feel or the healing you will be received. This is not my place. Also, in Spiritual Guidance Readings I bring through the guidance that I am given and you may not always like what you hear. However, remember you have free will to take or dismiss the guidance. You will still be required to pay for the full amount of the service that you have booked.

Right to revise
I reserve the right to refuse service at any time for any reason, including but not limited to frequent cancellation, lateness, failure to comply with policies.

Gel nails services
No refunds or price adjustments for change of mind, breakages, peeling or lifting. Please contact hellochanelmarie@gmail.com to discuss any concerns or problems.

Splitting sessions
I do not permit more than one person in the room during in-person sessions. Each session is booked for 1 person. I do not allow for one session to be split between you and another person(s).

Disclaimer
Healing and spiritual guidance services are NOT a replacement or substitute for traditional medical/psychiatric treatments or financial advice. For serious medical conditions or emergencies, the client should always consult their doctor or a medical professional. All sessions are for entertainment purposes only.

Terms & conditions

By using this website, services and products the client/customer agrees not to reproduce, duplicate, sell, copy, resell or exploit any portion of the services, website or products, without my, Chanel Marie, expressed permission.

I reserve the right to make alterations to offers, the website, products and services at any time. I also reserve the right to refuse service to anyone for any reason at any time. This includes terminating our contract or a package offer once we have began working together.

If you any questions or issues then please contact me directly. You can do this here.