PROCESSING TIME

All press-on nails are handmade.  I aim to create nails within 7 days of an order being received. However, where an order is likely to take longer to be fulfilled then I will notify you.  

In the case of spiritual guidance sessions, healing sessions and beauty, these must be booked in advance. At least 24 hours notice is required. However, once again, there may be times where more notice is required and where this is the case I will notify you. 

Yet, by placing an order or making a booking, then you are confirming your understanding of this.

If you do have a question about processing time then please email me.

 

DELIVERY TIME

There are no guarantees regarding delivery time and any delays are beyond my control. However, where delays occur I will endeavour to assist as much as I can.

The following delivery times are based upon on those given by Royal Mail:

1st Class – 1 or 2 business days

2nd Class – 2 or 3 business days

Royal Mail Signed For – Aim for next working day, including Saturdays

I use 1st class on all orders. So, if you would prefer a speedier delivery then please email me before ordering and shipping costs can be calculated, then added to your order.

 

 

POLICIES, CANCELLATIONS, RETURNS & EXCHANGES

Cancellations can be made within 48 hours of making your purchase. This is also the same for spiritual, energy and beauty services.

Please note, due to the nature of the products sold I am unable to accept returns. Although it is important to point out that I am not responsible for incorrect sizing/wrong fit if you purchase the wrong size.Therefore, I advise that you purchase a sizing pack to ensure the best size and fit.

Returns will be accepted within 14 days of dispatch. Please note that refunds will be permitted if the item is unworn and undamaged.

Therefore, If you are not 100% happy with your nails order for any reason, please contact us immediately so that a return can be arranged.

Return shipping and handling fees are customer responsibility. We regret that we are unable to refund your original shipping fee unless the return is the result of defective product.

No refunds on spiritual, energy and beauty services. Please note a non-refundable booking fee is charged on all spiritual, energy and beauty services.

WHAT WILL I RECEIVE WITH MY NAILS?

You will receive: Nail file, cuticle stick and adhesive tabs. You will also be sent a set of instructions via email too.

In some cases crystals or other spiritual gifts will also be included with your order. Where this is the case it will be clearly stated in the product description.


CAN I MAKE CHANGES TO THE DESIGN?

If you would subtle changes to be made, eg: colour or shorter shape, it is most likely that this can be accommodated. However, please check BEFORE you place your order. Like for like changes such as these will be free of charge. 

If you would like to add crystals, require more detailing or an additional design then such changes will be priced accordingly.

In any case it is always advised that you contact me before placing your order to discuss your design choices. 

IS IT POSSIBLE TO MAKE A CUSTOM ORDER?

I am more than happy to discuss your custom order idea with you. So, if you have seen a design that you simply love then all you need to drop me a message. 

HOW LONG DO THE NAILS LAST?

Although there are no guarantees, the general rule is approximately 1 or 2 days with the adhesive tabs. Whereas, applying nails with glue can lead to nails lasting approximately two weeks, in some cases.

HOW DO I FIND OUT MY SIZE?

You can measure your nails yourself and you can use the measuring guide I have created to help you do this. If this is the case then all you need to do is drop me an email.  You can also order a sampling pack which is probably the best option, tbh.

HOW DO I CONTACT YOU?

You can contact me via email at: hello@chanelmarie.co.uk or via the contact form on the website.